Customer support is best reached at support@threadfox.com — Please allow us 24-72 working business day hours to review your inquiry and to respond.
Customer support staff working hours:
Monday - 9am to 5pm
Tuesday - 9am to 5pm
Wednesday - 9am to 5pm
Thursday - 9am to 5pm
Friday - 9am to 5pm
Saturday - 9am to 2pm
Sunday - 10am to 1pm
All apparel and product designs are sold on a limited basis and are made to order. After you purchase an apparel item from SAVE A PLANET, we enter your order into production and then dispatch it to your shipping address.
All orders are submitted into our production queue after 24 hours have passed; this is to allow you some time to make changes to your order as we are not able to alter or cancel an order after it has been submitted into production. It generally takes 5-15 days orders to arrive at your door! International shipping times may differ.
The vast majority of our products are printed locally in one of our facilities located in California, Indiana, Texas, and Pennsylvania. There may occasionally be products that require special production methods outside of our capabilities; these will often be produced and printed in a different country. If a product is printed in our of local USA based facilities, this will be mentioned in the product description.
SAVE A PLANET by Threadfox uses industry leading equipment and technologies to deliver a stunning printing quality. We use high quality ringspun cotton material from brands like Canvas + Bella, Next Level, and Gildan, and American Apparel.
We currently take Paypal, Visa, Mastercard, American Express, and Discover.
Absolutely. SAVE A PLANET by Threadfox uses SSL, the leading standard for digitally transmitting sensitive data, to encrypt our checkout process. SSL attaches a unique code to your credit card information that prevents third party sites from seeing or accessing it.
Standard shipping in the United States ranges from $3.99 - $6.99 flat rate plus $2.00 for each additional item.
The international shipping rate ranges from $5.99 - $7.99 plus $3.00 for each additional item. These are generally shipped via DHL.
Shipping prices will vary by item type and weight.
We do not at this time offer expedited shipping. All of our products are custom made in bulk and shipped via standard delivery methods.
Each order can only be shipped to one address. If you would like items delivered to multiple addresses, please place those orders separately, in separate transactions.
All orders are printed together after the campaign cycle ends. In the United States, it generally takes 5-10 days from the end of the campaign for apparel or mugs to arrive at your door under normal circumstances. International shipping times may vary, and in many instances will exceed the 5-10 day delivery time frame.
Please note: Shipping delays may occur during holiday seasons, and production delays may occur during external events which may hinder our ability to produce products (eg. COVID-19 lockdowns). Our support team is always available to answer any questions you may have about current production and shipping timelines.
We ship all international orders DDU (delivered duty unpaid), and we do not collect VAT (value added taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Depending on your country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.
We are not responsible for non delivered or lost orders once they are handed over to carrier and a proper tracking code has been issued and sent to you.
It's the buyer's responsibility to provide a correct shipping address on purchase, or to pickup delivered items. We can only try to help should you contact us to change the address after purchase.
Follow these steps to place an online order with us:
1) Select style, size, and color
2) Click the "Buy it now" button
3) Confirm your quantity
4) Enter shipping and billing information
5) You are all set!
If you still need help placing an order, please contact us and a member of our customer service team will by happy to assist you.
Sizing information for apparel can be found under “View Sizing Chart” on each apparel product page. We encourage you to refer to the sizing chart before making your purchase.
Width measurements span across the chest (from seam to seam, not full body).
Length measurements are measured at the point where the neck trim meets body to bottom of the garment (including any bottom trim).
Sleeve length starts where the sleeve and shoulder joins, then to the end of the sleeve cuff or hem.
Many products may be ordered together in the same cart, and in most cases, these products will be produced and shipped together. These are also instances where we may not be able to ship the products together, however, we try our best to give our customers the best possible shipping prices.
Each product is made-to-order. Once a countdown closes, your order will be processed, printed/produced, and shipped.
Domestic Shipping
In most cases, you can expect your merchandise to arrive within 10 days after the countdown ends. Please allow up to 2 weeks for delivery for orders shipped to Alaska and Hawaii. During busy seasons, there may be a small additional delay.
International Shipping
Orders shipped outside the U.S. can take up to 6 weeks to be delivered after the countdown ends.
When we ship your order, you will receive an email with your tracking information. Please allow 24-48 hours for shipping information to update on the website. Please remember, orders are shipped 5-10 days after a campaign's cycle end.
After your order is placed, we’ll send you a confirmation email. You’ll also receive an email when your order ships; it will contain your tracking information.
If you haven’t received an email from us, check your spam or promotions folder. If you can’t find your order confirmation, please contact us.
You can change the size and/or color of the products in your order when a countdown is still active and has not gone into production. Send us an email with your order number and desired changes, and we’ll edit the order for you.
Unfortunately, we cannot modify orders once they have gone into production.
Please refer to our return policy for information regarding returns and refunds.
If your product meets the following criteria, please contact us and we will have your order replaced as quickly as possible:
- The product itself is flawed.
- The final product is different from the product presented on the website.
Not to worry — this outline will disappear after the first wash!
Our shirts are pre-treated with a special solution prior to printing to ensure high quality and color correctness. A small amount of this solution may remain on the shirt and appear as an off-color stain. This residue will disappear after a single wash.
We can only process cancellations for orders if you notify us within 24 hours of placing the order. Simply contact us with your order details and we’ll issue you a full refund. We are unable to cancel orders if 24 hours have passed from the order placement time, as the printing/production process has commenced and a shipping label as been purchased.
Please refer to our return policy for information regarding returns and refunds.
If you are ever unhappy with the items you have received in your order, please contact customer service! Do not return any merchandise to us without first contacting our customer service department.
Products on Threadfox are made-to-order and once they are sent to production after ordering, changes cannot be made. We do not hold inventory or stock and therefore we cannot do exchanges. If the mistake was ours, we will gladly accept returns and send replacements at no cost.